Rubbish Collection Ealing Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Ealing provides waste and rubbish removal services. By making a booking, confirming a quotation, or allowing our operatives to collect waste from your premises, you agree to be bound by these Terms and Conditions.

These Terms apply to domestic and commercial customers using our rubbish collection, waste clearance, and related services. Please read them carefully before booking. If you do not agree with any part of these Terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company", "we", "our" and "us" refer to Rubbish Collection Ealing, the provider of the waste collection services.

1.2 "Customer", "you" and "your" mean the person, business or organisation that orders or uses our rubbish collection or waste removal services.

1.3 "Services" means any rubbish collection, waste removal, clearance, loading, transportation, and related services provided by us.

1.4 "Premises" means the property, site or location at which the Services are to be performed.

1.5 "Waste" means the rubbish, junk, or other materials that you ask us to collect and remove as part of the Services.

2. Scope of Services

2.1 We provide waste and rubbish collection services for household and commercial customers within our operational area, including general rubbish, bulky items, garden waste, and non-hazardous items, subject to these Terms and any applicable regulations.

2.2 We will carry out the Services with reasonable care and skill, and in accordance with relevant UK waste management laws and industry standards for waste collection and disposal.

2.3 We reserve the right to refuse to collect certain items if, in our reasonable opinion, they present a health or safety risk, are prohibited by law, or fall outside the scope of the agreed Services. This includes, but is not limited to, hazardous waste, clinical waste, asbestos, chemicals, solvents, gas bottles, and other regulated materials.

3. Booking Process

3.1 You can request a booking for our Services by telephone, email, or online enquiry, providing accurate details of the type and volume of waste, access to the Premises, and any particular requirements.

3.2 Any quotation provided prior to a site visit is based on the information you supply and is an estimate only. We reserve the right to revise the quotation if the actual amount, nature, or location of the waste differs from what was described by you.

3.3 A booking is only accepted once we have confirmed the date, time window, and indicative price with you, and you have accepted these Terms and Conditions. We may require written or recorded confirmation of your acceptance.

3.4 You are responsible for ensuring that someone over the age of 18 is present at the Premises at the agreed time to grant access, confirm the waste to be collected, and authorise any changes to the order if needed.

3.5 If access to the Premises is restricted, or if parking or entry arrangements require permits or special permissions, you must inform us at the time of booking. Any additional costs or penalties arising from inaccurate access information may be charged to you.

4. Pricing and Quotations

4.1 Our pricing is generally based on the type and volume of waste removed, the nature of the materials, the labour required, and disposal and recycling charges. We will explain the basis of our pricing upon request.

4.2 Unless stated otherwise, all prices quoted are exclusive of any applicable taxes. If value added tax or other charges apply, these will be shown separately and added to the total amount payable.

4.3 Any quotation provided is valid for a limited period, which we will confirm at the time of issuing the quotation. We reserve the right to withdraw or revise a quotation if the booking is not made within that period.

4.4 If, upon arrival at the Premises, we find that the description, volume, or type of waste differs significantly from that previously described, we may amend the price. In that case, we will inform you of the revised charge before proceeding. If you do not accept the revised price, we may cancel the Service and a call-out or cancellation fee may apply.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. For most residential customers, payment is required in full on completion of the collection, unless agreed otherwise in writing.

5.2 We may accept payment by cash, debit card, credit card or bank transfer, subject to availability and any processing conditions in place at the time of the Service.

5.3 For commercial customers or account holders, payment terms will be set out in a separate agreement or invoice. If no specific terms are agreed, payment is due within 14 days of the invoice date.

5.4 If payment is not received by the due date, we reserve the right to charge interest on the outstanding balance at the statutory rate, together with reasonable recovery costs, until payment is received in full.

5.5 We retain title to all collected waste until payment is received in full. In the event of non-payment, we reserve the right to reclaim or charge for any additional costs associated with the handling and disposal of the waste.

6. Cancellations and Amendments

6.1 You may cancel or amend a booking by contacting us directly. Cancellations or amendments must be made with reasonable notice prior to the scheduled collection time.

6.2 If you cancel a booking more than 24 hours before the agreed time, no cancellation fee will usually apply, unless we have incurred specific costs on your behalf, such as permit charges or third-party booking fees.

6.3 If you cancel less than 24 hours before the agreed time, we may charge a cancellation fee to cover our administrative and operational costs. The fee will be confirmed at the time of booking.

6.4 If our operatives attend the Premises at the agreed time and are unable to carry out the Service due to lack of access, incorrect information, or absence of a person to authorise the collection, we may treat this as a late cancellation and charge a call-out fee.

6.5 We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to extreme weather, vehicle breakdowns, staff illness, or safety concerns. In such cases, we will notify you as soon as reasonably possible and offer an alternative appointment time. We will not be liable for any loss arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 You are responsible for ensuring that the waste to be collected is clearly identified and accessible, and that it is safe for our operatives to handle.

7.2 You must not present any waste for collection that is hazardous, dangerous, or prohibited by law, unless this has been expressly agreed in writing and appropriate arrangements have been put in place.

7.3 You must inform us of any risks, hazards or special conditions at the Premises that could affect the safe performance of the Services, including limited access, unstable structures, contaminated areas, or aggressive animals.

7.4 You warrant that you either own the waste to be removed or have the authority of the owner to request its collection and disposal. You agree to indemnify us against any claim brought by a third party alleging that the waste was removed without proper authority.

8. Performance of the Service

8.1 We will use reasonable efforts to arrive within the agreed time window. However, time is not of the essence, and our arrival time may vary due to traffic, operational reasons, or unforeseen circumstances.

8.2 Our operatives will assess the waste upon arrival and confirm the final price, taking into account volume, weight and nature of the materials, as well as any additional labour or access difficulties.

8.3 We will load the waste into our vehicles and transport it to an authorised disposal or recycling facility. We endeavour to recycle or recover as much waste as reasonably possible, in line with UK waste hierarchy principles.

8.4 Once the waste has been loaded and payment made or agreed in accordance with our payment terms, responsibility for the waste passes to us and we become the waste carrier for the purposes of applicable legislation.

9. Waste Regulations and Compliance

9.1 We operate in accordance with applicable UK waste management regulations, including requirements relating to waste carrier registration, duty of care, and proper disposal at licensed facilities.

9.2 Where required, we may issue a waste transfer note or other documentation to confirm the transfer and handling of the waste. You must keep such documentation safe for the period required by law.

9.3 You must not request us to collect or dispose of waste in a manner that would contravene any law or regulation. We reserve the right to refuse collection of any items where we have reasonable grounds to believe that doing so would breach legal or regulatory requirements.

10. Liability and Limitations

10.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

10.2 Subject to clause 10.1, our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall be limited to the amount paid or payable by you for the relevant Service.

10.3 We will take reasonable care when carrying out the Services at your Premises. However, we are not liable for any pre-existing damage or for minor cosmetic damage that is reasonably incidental to the normal performance of waste collection work, such as scuffs or marks occurring while removing bulky items in confined spaces.

10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of reputation, arising from or in connection with the Services.

10.5 You must notify us in writing of any claim or complaint relating to the Services within 7 days of the Service being performed, providing reasonable details and evidence. We may not be able to investigate or address issues notified outside this period.

11. Insurance

11.1 We maintain public liability insurance and any other cover required by law in connection with the performance of our Services.

11.2 Details of our insurance cover are available on request. Our liability to you remains subject to the limitations set out in clause 10.

12. Data Protection and Privacy

12.1 We collect and process personal information about you in order to provide our Services, manage bookings, issue invoices, and communicate with you. We handle such information in accordance with applicable data protection laws.

12.2 By using our Services, you consent to the collection and use of your personal data for these purposes. We will not sell your personal data to third parties, but we may share it with trusted suppliers or authorities where necessary to perform the Services or comply with legal obligations.

13. Force Majeure

13.1 We are not liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include extreme weather, strikes, lock-outs, accidents, breakdowns, road closures, public health emergencies, or acts of government.

13.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and, where possible, agree a revised time for performing the Services.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, legal requirements, or industry practice.

14.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time you make the booking or confirm acceptance. You are advised to review the Terms regularly.

15. Severability

15.1 If any provision of these Terms is held by a court or competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed modified or deleted, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of our rubbish collection and waste removal services.